Privacy Policy — jil9 Casino

The data controller responsible for the collection and processing of your personal data on the jil9 platform is the operator of jil9.club. When this Privacy Policy refers to "jil9," "we," "us," or "our," it refers to the jil9 platform operator.

jil9 processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, its implementing rules and regulations, and any circulars, advisories, and guidelines issued by the National Privacy Commission (NPC) of the Philippines.

For all data privacy inquiries, requests, and complaints, you may contact our Data Protection Officer (DPO) via the support email listed in Section 16 of this Policy.

jil9 collects personal data from you in the following categories, depending on how you interact with the platform:

When you create a jil9 account, we collect: full legal name, date of birth, gender, nationality, residential address in the Philippines (barangay, city/municipality, province), valid Philippine mobile number, email address, and username/password credentials.

To comply with our legal obligations, jil9 collects KYC documentation including: scanned or photographed copies of Philippine government-issued photo ID (PhilSys, UMID, passport, driver's license, SSS card, or voter's ID), selfie photographs for facial verification, and supporting proof of payment method ownership where required.

jil9 records: deposit amounts, deposit timestamps, withdrawal requests, withdrawal amounts, payment method types (e.g., GCash, Maya, BPI), and transaction reference numbers. We do not store full GCash PINs, Maya passwords, full bank account numbers, or card numbers — these are handled by certified payment processors.

All game sessions on jil9 generate records including: game title, bet amounts, game outcomes, session duration, win/loss totals, and bonus utilization. This data is necessary for dispute resolution, regulatory reporting, and responsible gaming monitoring.

When you access jil9, we automatically collect: IP address, device type and model, operating system version, browser type and version, session start/end timestamps, and geolocation data (country/region level, derived from IP). This data is used for security monitoring, fraud prevention, and platform optimization.

If you contact jil9 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and training purposes. Live chat transcripts are retained for a minimum of 12 months.

jil9 uses the personal data collected for the following specific purposes:

• Account creation and management: To register your jil9 account, authenticate your identity at login, and maintain your account settings and preferences.
• Contract performance: To process deposits, calculate winnings, process withdrawal requests, and fulfill all platform services you access via your jil9 account.
• KYC and regulatory compliance: To verify your identity and age (21+) in accordance with applicable Philippine gaming regulations and anti-money laundering (AML) obligations.
• Fraud and security monitoring: To detect, investigate, and prevent fraudulent activity, account compromise, money laundering, and other prohibited activities on the jil9 platform.
• Responsible gaming: To monitor gaming patterns, apply player-set limits, identify at-risk behavior, and enforce self-exclusion or cooling-off periods.
• Customer support: To respond to your inquiries, process complaints, and resolve disputes relating to your jil9 account.
• Marketing communications (with consent only): To send you promotional offers, bonus notifications, and platform updates where you have provided explicit consent.
• Legal and regulatory obligations: To comply with applicable Philippine law, respond to lawful requests from regulatory authorities including PAGCOR, and maintain records required by law.
• Platform improvement: To analyze aggregated, anonymized usage patterns and improve the jil9 platform's performance, features, and user experience.

Under the Data Privacy Act of 2012 and applicable regulations, jil9 processes your personal data on the following legal bases:

• Consent: For marketing communications and optional data processing activities, where you have freely and specifically provided consent.
• Contract performance: Processing necessary to fulfill our obligations under the jil9 Terms & Conditions, including account management, deposits, gameplay, and withdrawals.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), Data Privacy Act, and gaming regulations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and system abuse detection, balanced against your privacy interests.

jil9 does not sell, rent, or commercially trade your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors: GCash (GXI Inc.), Maya (Voyager Innovations), and Philippine banking partners process payment transaction data under their own privacy policies and security frameworks.
• Game content providers: Licensed game software providers may receive session identifiers and bet data for game integrity and RNG certification auditing purposes only — no personally identifiable registration data is shared.
• Regulatory and law enforcement authorities: jil9 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the NPC, courts, or law enforcement agencies when required by valid legal process, regulation, or court order.
• KYC and identity verification services: Certified third-party KYC providers may process your identity documents under strict data processing agreements with jil9, solely for the purpose of identity verification.
• IT infrastructure and cloud providers: Technical service providers that host and maintain jil9 infrastructure may access data in the course of providing services, subject to contractual data protection obligations.

All third parties with whom jil9 shares personal data are contractually bound to process such data only for the specified purpose, to maintain adequate security standards, and to comply with applicable Philippine data privacy requirements.

jil9 is required by applicable regulations to verify the identity and age of players before processing withdrawal transactions. KYC documents submitted to jil9 are stored securely in encrypted form and accessed only by authorized compliance personnel.

KYC documents are retained for a minimum of five (5) years from account closure in accordance with Philippine AML record-keeping requirements. After the retention period expires, documents are securely deleted unless retention is required by ongoing regulatory proceedings.

jil9 will never use your KYC documents for any purpose other than identity verification and regulatory compliance. KYC documents are not shared with marketing partners or used for profiling.

jil9 uses cookies and similar tracking technologies to operate the platform, maintain your login session, detect fraud, and analyze platform performance. The categories of cookies used are:

• Strictly necessary cookies: Required for the platform to function — session authentication, security tokens, and load balancing. These cannot be disabled.
• Functional cookies: Store your language preference, display settings, and UI preferences to improve your experience.
• Analytics cookies: Collect anonymized data on how players navigate the jil9 platform to help us identify and fix usability issues.
• Fraud prevention cookies: Help jil9 identify suspicious access patterns, bot traffic, and account takeover attempts.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent jil9 from functioning correctly and will log you out of any active session.

jil9 retains personal data for as long as necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods:

• Active account data: Retained for the duration of your account and for five (5) years after account closure.
• Financial transaction records: Minimum five (5) years from the date of transaction, in compliance with Philippine AML record-keeping requirements.
• KYC documents: Minimum five (5) years from account closure.
• Game history and bet records: Minimum three (3) years, for dispute resolution and regulatory audit purposes.
• Support communications: Minimum twelve (12) months from the date of last communication.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized, unless retention is required for ongoing legal proceedings or regulatory investigations.

jil9 implements technical and organizational security measures appropriate to the risk level of the personal data processed. These measures include:

• SSL/TLS encryption for all data in transit between your device and jil9 servers;
• Encryption at rest for sensitive personal data including KYC documents;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of the jil9 platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems holding personal data;
• Automated threat monitoring and anomaly detection systems operating 24/7.

In the event of a personal data breach that poses a risk to your rights and freedoms, jil9 will notify the NPC within 72 hours of becoming aware of the breach and will notify affected players without undue delay, in accordance with NPC Circular 16-03.

Some of jil9's technical service providers, game providers, and infrastructure partners may be located outside the Philippines. Where personal data is transferred to recipients in other countries, jil9 ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with the standards required by the NPC, to protect your data to at least the equivalent standard provided under Philippine law.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jil9:

• Right to be informed: The right to be informed whether jil9 processes your personal data and to receive information about how it is used — as provided in this Policy.
• Right to access: The right to obtain a copy of the personal data jil9 holds about you, together with information about the categories of data held and the purposes for which it is processed.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update many account details directly through your jil9 account settings.
• Right to erasure / right to be forgotten: In certain circumstances, the right to request deletion of your personal data, subject to jil9's legal retention obligations and regulatory requirements.
• Right to data portability: The right to receive your personal data in a structured, commonly used format, where technically feasible.
• Right to object: The right to object to specific processing activities, including direct marketing.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jil9 has not handled your personal data in compliance with the Data Privacy Act.

To exercise any of the above rights, contact jil9 support via live chat or email. jil9 will respond to rights requests within thirty (30) calendar days of receipt.

The jil9 platform is strictly intended for individuals who are 21 years of age or older. jil9 does not knowingly collect personal data from individuals under the age of 21. If jil9 becomes aware that it has collected personal data from a person under 21, that account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned to the payment source after investigation.

If you believe a minor has accessed the jil9 platform, please contact jil9 support immediately.

jil9 will send promotional emails, SMS notifications, and in-platform messages only to players who have explicitly opted in to receive marketing communications, either during registration or through their account settings.

You may withdraw your marketing consent and unsubscribe from all promotional communications at any time by: (a) updating your notification preferences in your jil9 account settings, or (b) contacting jil9 support and requesting removal from all marketing lists. Withdrawal of marketing consent does not affect your ability to continue using your jil9 account or receiving transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).

The jil9 platform does not contain links to third-party websites for marketing purposes. Any references to payment providers (GCash, Maya, BPI, BDO, Metrobank) in jil9 content are for informational context only. jil9 is not responsible for the privacy practices of payment processors or other third-party service providers; their processing of your data is governed by their own privacy policies.

jil9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Material changes will be communicated to registered players via email or prominent in-platform notice at least 7 days before the amended Policy takes effect.

Your continued use of the jil9 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy. The "Last updated" date at the top of this document reflects the most recent revision.

For any questions, concerns, or requests relating to this Privacy Policy or jil9's processing of your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 within the jil9 platform for registered players.
• Email: [email protected] — plain text only, not a clickable link.

jil9 will acknowledge all privacy-related requests within five (5) business days and aims to fully resolve requests within thirty (30) calendar days.

If you are not satisfied with jil9's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines at privacy.gov.ph (reference only — not a link).